NEXO GROUP — TERMS AND CONDITIONS
Last updated: June 2026
1. AGREEMENT TO TERMS
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Nexo Group (“Nexo Group,” “we,” “us,” or “our”), a hospitality consulting and coaching firm operating under the ownership of Nexo Group.
By accessing our website at nexogroup.us, scheduling a consultation, engaging our services, or downloading any of our resources, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or engage our services.
2. WHO WE ARE
Nexo Group is a hospitality consulting and coaching firm specializing in operational improvement, team development, and profitability strategy for independent hotels, boutique properties, and restaurant businesses.
Contact Information:
- Email: care@nexogroup.us
- WhatsApp: +1 (732) 630-5997
- Website: nexogroup.us
3. SERVICES
Nexo Group provides the following categories of professional services:
3.1 Operational Consulting Assessment, diagnosis, and improvement of hotel and restaurant operations, including but not limited to front desk standards, housekeeping systems, kitchen operations, labor management, cost control, and service consistency.
3.2 Business Coaching One-on-one and group coaching for hotel and restaurant owners, operators, and managers focused on leadership development, operational mindset, and business performance.
3.3 Team Training & Development Design and delivery of staff training programs, onboarding systems, standard operating procedures (SOPs), and management accountability frameworks.
3.4 Profitability & Performance Consulting Revenue performance analysis (RevPAR, GOPPAR, ADR), prime cost management, labor cost optimization, and profitability roadmap development for hospitality businesses.
3.5 Brand & Strategy Consulting Operational brand positioning, guest experience strategy, marketing planning, and business development advisory for independent hospitality operators.
3.6 Free Operational Diagnosis As described in Section 4 below, Nexo Group offers a complimentary initial operational diagnosis session to qualified prospective clients.
4. FREE OPERATIONAL DIAGNOSIS
4.1 Nexo Group offers a complimentary 30-minute operational diagnosis session (“Free Operational Diagnosis”) to new prospective clients at no cost and with no obligation.
4.2 The Free Operational Diagnosis is designed to provide an initial assessment of your operational situation and determine whether Nexo Group’s services are a suitable fit for your business.
4.3 Participation in a Free Operational Diagnosis does not constitute a commitment by either party to enter into a paid engagement. Nexo Group reserves the right to determine, at its sole discretion, whether a prospective client is a good fit for our services.
4.4 Information shared during the Free Operational Diagnosis is treated as confidential by Nexo Group and will not be shared with third parties. See Section 8 (Confidentiality) for full details.
4.5 Nexo Group reserves the right to limit the availability of Free Operational Diagnosis sessions at any time.
5. ENGAGEMENT AGREEMENTS & PAYMENT
5.1 Formal Engagements Paid consulting and coaching engagements are governed by a separate written Engagement Agreement signed by both parties. The Engagement Agreement will detail the specific scope of services, deliverables, timeline, fees, and payment schedule applicable to your engagement. These Terms apply in addition to any Engagement Agreement.
5.2 Fees Consulting and coaching fees are outlined in your individual Engagement Agreement. All fees are quoted in U.S. Dollars (USD) unless otherwise specified in writing.
5.3 Payment Schedule Payment terms are defined in your Engagement Agreement. Unless otherwise agreed in writing, a deposit may be required to confirm and begin an engagement. Remaining balances are due as specified in the Engagement Agreement.
5.4 Late Payments Payments not received by their due date may result in a pause or suspension of services until the outstanding balance is resolved. Nexo Group reserves the right to charge a late fee of 1.5% per month on overdue balances.
5.5 Refunds Due to the nature of professional consulting and coaching services, fees paid for completed sessions, delivered materials, or work already performed are non-refundable. Refund terms for future, undelivered portions of an engagement will be specified in the applicable Engagement Agreement.
6. CLIENT RESPONSIBILITIES
To ensure the effectiveness of our services, the Client agrees to:
6.1 Provide accurate, honest, and complete information about their business, operations, financial performance, and team structure as reasonably requested by Nexo Group.
6.2 Make reasonable efforts to implement the recommendations, systems, and action plans developed during the engagement.
6.3 Ensure reasonable availability for scheduled sessions, calls, and on-site visits as agreed in the Engagement Agreement.
6.4 Facilitate access to relevant operational areas, staff, and business data necessary for diagnosis and implementation.
6.5 Acknowledge that the results of consulting and coaching engagements depend significantly on the Client’s own commitment to implementation. Nexo Group cannot guarantee specific financial results or outcomes, as these are directly influenced by the Client’s actions and decisions.
7. RESULTS DISCLAIMER
7.1 Nexo Group provides consulting, coaching, and operational guidance based on 30+ years of professional hospitality experience. However, we do not and cannot guarantee specific financial outcomes, revenue increases, cost reductions, or other business results.
7.2 The success of any engagement depends on multiple factors within the Client’s control, including but not limited to the Client’s implementation of recommendations, team cooperation, market conditions, and business decisions made independently of Nexo Group’s advice.
7.3 Any results mentioned in our marketing materials, website, or resources represent examples of potential outcomes and are not guarantees of similar results for all clients.
8. CONFIDENTIALITY
8.1 Both parties agree to treat as confidential any proprietary, sensitive, or non-public business information shared during the course of an engagement (“Confidential Information”).
8.2 Nexo Group agrees not to disclose Client business data, operational details, financial information, or any other information shared in confidence to any third party without the Client’s prior written consent, except as required by law.
8.3 The Client agrees not to disclose Nexo Group’s proprietary methodologies, frameworks, templates, training systems, or other intellectual property to third parties without prior written consent.
8.4 Confidentiality obligations survive the termination of any engagement for a period of two (2) years.
9. INTELLECTUAL PROPERTY
9.1 All content on nexogroup.us — including but not limited to written content, frameworks, methodologies, tools, templates, blog articles, diagnostic guides, and visual design — is the intellectual property of Nexo Group and Vicente Enriquez and is protected by applicable copyright and intellectual property laws.
9.2 Materials, SOPs, training frameworks, and other deliverables created specifically for a Client during a paid engagement are licensed to that Client for internal business use only. The Client may not resell, redistribute, sublicense, or share these materials with third parties without prior written consent from Nexo Group.
9.3 Free resources downloaded from nexogroup.us are provided for the personal and internal business use of the individual who downloads them. Redistribution or commercial use of free resources is not permitted without prior written consent.
9.4 The Nexo Group name, logo, and brand identity are the exclusive property of Nexo Group. Unauthorized use of our name, logo, or brand elements is strictly prohibited.
10. WEBSITE USE
10.1 You agree to use nexogroup.us only for lawful purposes and in a manner consistent with these Terms.
10.2 You agree not to attempt to gain unauthorized access to any part of the website, to introduce malicious code or software, or to engage in any activity that could damage, disable, or impair the website.
10.3 The content on nexogroup.us is provided for informational purposes only and does not constitute professional financial, legal, or accounting advice. While we strive to provide accurate and current information, Nexo Group makes no warranties regarding the completeness, accuracy, or timeliness of any content on the website.
10.4 Nexo Group reserves the right to modify, suspend, or discontinue any part of the website at any time without notice.
11. THIRD-PARTY LINKS & TOOLS
11.1 Our website may contain links to third-party websites, tools, or services (such as scheduling platforms or social media profiles). These links are provided for convenience only.
11.2 Nexo Group does not endorse, control, or accept responsibility for the content, privacy practices, or services of any third-party website or tool. Your use of third-party websites is governed by their own terms and conditions.
12. LIMITATION OF LIABILITY
12.1 To the fullest extent permitted by applicable law, Nexo Group shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our website, free resources, or professional services.
12.2 Nexo Group’s total liability to any Client for any claim arising out of a paid engagement shall not exceed the total fees paid by that Client to Nexo Group in the three (3) months preceding the claim.
12.3 This limitation of liability applies regardless of the form of action and whether the claim is based on contract, tort, negligence, or any other legal theory.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Nexo Group from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of our website, or your violation of any applicable law or third-party rights.
14. TERMINATION
14.1 Either party may terminate a consulting or coaching engagement by providing written notice as specified in the applicable Engagement Agreement.
14.2 Nexo Group reserves the right to terminate any engagement immediately and without notice if the Client engages in conduct that is abusive, dishonest, or otherwise incompatible with a professional working relationship.
14.3 Upon termination, the Client’s payment obligations for work already performed remain in effect. Confidentiality and intellectual property obligations also survive termination.
15. GOVERNING LAW & DISPUTE RESOLUTION
15.1 These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of law provisions.
15.2 In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in the United States.
15.3 Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction where necessary to protect confidential information or intellectual property.
16. CHANGES TO THESE TERMS
16.1 Nexo Group reserves the right to update or modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page.
16.2 Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
17. ENTIRE AGREEMENT
These Terms, together with any applicable Engagement Agreement and our Privacy Policy, constitute the entire agreement between you and Nexo Group regarding your use of our website and services and supersede all prior agreements, representations, or understandings.
18. CONTACT US
If you have any questions about these Terms and Conditions, please contact us at:
Nexo Group Email: care@nexogroup.us WhatsApp: +1 (732) 630-5997 Website: nexogroup.us
These Terms and Conditions were prepared specifically for Nexo Group’s consulting and coaching services. We recommend consulting with a qualified attorney to ensure these Terms fully comply with all applicable federal and state laws relevant to your specific business situation.