A clear process, from first conversation to real results.
No guessing, no surprises. Here is exactly what happens when you work with Nexo Group — step by step, from your first Diagnóstico Gratis to measurable operational change.
01.
Schedule Your Free Diagnosis
Everything starts here — and it costs you nothing. You reach out via the contact form, email, or WhatsApp, and we schedule a 30-minute conversation at a time that works for you. There is no pitch, no pressure, and no obligation. This first conversation is designed entirely around one thing: understanding your business.
WhatsApp, email, or the contact form — whatever works for you. We respond within one business day.
What to expect
A 30-minute video or phone call with Vicente — no junior staff, no intake forms, just a real conversation.
What to bring
Nothing formal required. Just come ready to talk honestly about what’s happening in your operation.
Who this is for
Any hotel or restaurant owner or operator feeling overwhelmed, stuck, or aware that something isn’t working but unsure where to start.
What You Get From Step 1
A real, honest first read on where your operation stands — and a clear sense of whether Nexo Group is the right fit for your situation. No obligation to move forward.
02.
We Diagnose Your Operation
If we both agree there’s a fit after the first call, we go deeper. This is the operational diagnosis — a structured audit of how your business is actually running, not how you think it’s running. We look at your front desk or floor operations, your kitchen or housekeeping systems, your staffing and scheduling, your cost structure, and how your team is trained and led. We don’t guess. We look.
Front Desk & Guest Experience
Check-in/check-out standards, complaint handling, shift hand-offs, and service consistency across the team.
Kitchen & Back-of-House
Line setup, prep standards, food cost habits, sanitation protocols, and speed-of-service gaps.
Labor & Staffing
Scheduling efficiency, labor percentage, turnover patterns, onboarding gaps, and manager accountability.
Profitability Metrics
RevPAR, GOPPAR, ADR for hotels. Prime cost, contribution margin, and food/labor percentage for restaurants.
What You Get From Step 2
A clear picture of exactly where your operation is breaking — not a vague feeling, a specific, documented assessment of the gaps, leaks, and opportunities inside your business.
03.
We Present Your Custom Action Plan
After the diagnosis, we sit down with you and walk through what we found — clearly, honestly, and without sugarcoating. We then present a Custom Action Plan built specifically for your operation: a prioritized roadmap of what to fix first, what systems to build, and what results to expect. This is not a generic template with your name on the cover. It is built from what we actually saw inside your business.
Priority issues identified
The top operational leaks draining your time, money, and team energy — ranked by impact, not by effort.
Recommended systems & SOPs
A clear list of the processes, standards, and training tools your operation needs — specific to your size and team.
Expected results & timeline
Realistic expectations for what changes, by when — so you can plan and hold us accountable to real outcomes.
Engagement options
A clear proposal for how we move forward together — scope, timeline, and investment — no hidden surprises.
What You Get From Step 3
A written Custom Action Plan — yours to keep, regardless of whether you move forward with Nexo Group. We believe you should have real value in hand before you ever sign anything.
04.
We Build Your Systems
This is where the real work begins. Based on your Action Plan, we build the operational systems your business has been missing — the SOPs, training frameworks, accountability structures, and service standards that turn daily firefighting into a predictable, repeatable operation. Everything we build is designed for your team to actually use, not for a binder that gets filed away and forgotten.
Standard Operating Procedures
Clear, practical SOPs for every department — written in the language your team actually uses on the floor.
Training Frameworks
Onboarding plans, skills checklists, and coaching guides so every new hire gets up to speed the same way, every time.
Accountability Structures
Daily checklists, shift reports, and manager scorecards that keep standards consistent without you having to police them.
Service Standards
Guest experience protocols tailored to your property or concept — built to be consistent across shifts, not just when you’re watching.
What You Get From Step 4
A complete operational system — SOPs, training materials, and accountability tools — customized to your business and ready for your team to start using immediately.
05.
We Train Your Team
A system without implementation is just a document. We stay with you through the rollout — training your managers and floor team on the new standards, coaching them through the resistance and adjustment that every change brings, and making sure the systems we built actually take root in how your team works every day. This is hands-on, on-site coaching — not a webinar link and a PDF.
Manager Coaching
One-on-one coaching sessions with your managers so they can lead the new systems — not just follow them.
Team Training Sessions
Hands-on training with your floor team, adapted to your language, schedule, and property type.
Change Management Support
We help you navigate the inevitable resistance — how to communicate changes to your team without losing buy-in.
Owner Coaching
We work directly with you to shift from daily firefighter to operational leader — the mindset change that makes everything else stick.
What You Get From Step 5
A team that actually knows how to run the new systems — not just in theory, but in the middle of a busy Friday shift. And a management layer that can hold the standard without you standing over them.
06.
We Track & Maximize Results
We don’t disappear after the training. We stay connected to track the results that matter — turnover rates, labor cost percentage, guest satisfaction scores, RevPAR or prime cost movement — and we adjust the approach if something isn’t working. This is where the investment pays off: not in a better binder, but in real, measurable changes to how your business performs and how you experience running it.
Performance Check-Ins
Regular follow-up sessions to review your KPIs against the benchmarks we set in your Action Plan.
Metric Tracking
RevPAR, GOPPAR, ADR for hotels. Prime cost, labor %, and contribution margin for restaurants — read in context, not isolation.
Ongoing Adjustments
If a system isn’t holding, we diagnose why and fix it — no additional charge for adjustments within the engagement scope.
Long-Term Partnership Option
For clients who want ongoing operational coaching and accountability beyond the initial engagement, we offer a monthly advisory option.
What You Get From Step 6
Measurable results — lower turnover, tighter costs, more consistent service — tracked against real baselines, not just a feeling that things got better. And a business that starts to run more like you always imagined it would.